Top class customer service rule number 1; always reply to your customers! 2012.01.26.

Hi all,

Those of you who are a fan of our Facebook page will have seen yesterday that I shared a fantastic photograph of a letter written on behalf on Lily Robinson aged 3 and a half to Sainbury’s about their Tiger bread and a wonderful response from Sainsbury’s (see below):

Correspondence from Lily to Sainsbury's

Correspondence from Lily to Sainsbury's

This gave me great joy to see and I just had to share it with all the Katie’s Cards Facebook fans immediately (one of the benefits of being a Facebook fan is I share little snippets of fun like this as well as news and updates about Katie’s Cards. If you would like to become a fan then please click on this link – Katie’s Cards Fan Page and press the ‘like’ button at the top of the page) because I thought it was an excellent example of really great customer service. The type that puts a smile on someone’s face and the type that I hope to emulate here at Katie’s Cards.

We’ve all been in a position at one point or another whereby our expectations have not been met when purchasing a service or product. It is not a positive experience and can leave you feeling unsatisfied. When buying something online I believe its even more important to feel like there is a human at the end of your transaction. It instills confidence and comfort to know that you can ask a person to explain something to you if the need ever occur.

Anyway, I just wanted to share this with anyone who didn’t see my post yesterday. It brought a smile to my face and I’m sure it will to yours!

Katie x

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